Contact

Last updated 2026-10-01

Song Zhijun runs any2svg. Questions about tracing, downloads, your account, billing or a refund are all welcome — the support address below reaches the people who build the product.

Support email

What to include

For the fastest reply, tell us the email address on your account, and for anything about a payment or refund, the order identifier shown in your billing details. If a trace produced a bad result, describe the image and what you expected, and we can usually suggest settings that work better.

Response times

We aim to reply within 1–2 business days. The return of an approved refund to your payment method is handled by the merchant of record on its own schedule.

Privacy and legal

For a data-access, correction or deletion request, email the support address above and say it is a privacy request. See our Privacy Policy for what we hold and your rights.